Terms of service
Terms of Service
Last updated: 30 October 2026
Overview
Welcome to YOLAAN ZONO (“we”, “us”, “our” or the “Store”). We operate yolaanzono.com and provide access to products, information and related shopping services (collectively, the “Services”).
These Terms of Service (“Terms”) govern your use of our website and purchases made through the Store. By accessing or using the Services, you agree to these Terms and the policies referenced below.
Nothing in these Terms excludes, restricts or overrides any legal rights or consumer protections that cannot lawfully be excluded.
1. Eligibility and Accounts
You must have the legal capacity required to enter into a purchase transaction. Where required, minors may use the Services only with appropriate parental or guardian supervision and authorization.
You agree to provide accurate and current information when creating an account, placing an order or contacting us. You are responsible for protecting your account credentials and notifying us of suspected unauthorized access.
2. Products and Availability
We aim to provide accurate product descriptions, images, specifications, variants and availability information. Colours and appearances may vary slightly due to screen settings, lighting and manufacturing differences.
Product availability, specifications and offerings may change. Where a material change affects an accepted order, we will communicate the available options.
We reserve the right to limit quantities or decline orders for legitimate reasons, including stock limitations, delivery restrictions, suspected fraud or material pricing errors, subject to applicable law.
3. Pricing, Taxes and Promotions
Product prices and applicable discounts are displayed on the Store. Delivery charges, taxes and other applicable fees will be disclosed at checkout as required.
Prices and promotions may change for future purchases. Any promotional offer is subject to its published eligibility conditions and validity period.
We will not impose undisclosed charges after an order has been placed.
4. Orders and Acceptance
Submitting an order constitutes a request to purchase the selected products. An automated acknowledgement confirms receipt of your request but does not necessarily constitute acceptance.
An order is accepted when we confirm its acceptance or dispatch, as indicated in our order communications.
If we cannot fulfil an order, we may contact you with alternative options or cancel it. Any payment collected for an order cancelled by us will be refunded as required by applicable law.
Please review your order details before submitting. Contact us promptly if you need a cancellation or modification. The available options may depend on the order's processing status and your applicable rights.
5. Payments and Cash on Delivery
Available payment methods are displayed at checkout. Online payments are processed through authorized payment service providers.
Cash on Delivery (COD) may be offered for eligible products, locations and orders. Where available, payment is collected according to the instructions provided during checkout and delivery. COD orders may be subject to reasonable verification.
We will never request your card PIN, banking password or payment authentication code through customer support.
6. Shipping and Delivery
Delivery availability, charges and estimated timelines are communicated through the Store, checkout or order communications.
Delivery estimates may be affected by product availability, delivery partners, weather, service interruptions and other circumstances. We will take reasonable steps to fulfil orders and communicate material delays.
If an order is lost, damaged in transit, delivered incorrectly or not delivered, contact us so that we can investigate and provide an appropriate resolution under our policies and applicable law.
Nothing in these Terms automatically transfers responsibility for loss or damage to the customer merely because a parcel has been handed to a delivery partner.
7. Cancellations, Returns and Refunds
Order cancellations, returns, exchanges and refunds are governed by our Refund & Return Policy, together with any applicable statutory rights.
Product-specific restrictions, where applicable, will be disclosed and cannot override mandatory legal protections.
Please contact us for return instructions before shipping an item to any return address.
8. Customer Communications
We may send transactional communications relating to orders, payments, delivery, returns, account security and service updates.
Promotional communications will be handled in accordance with applicable consent requirements and the choices described in our Privacy Policy.
You are responsible for providing contact information that allows us to communicate important order updates.
9. Acceptable Use
You agree not to use the Store for unlawful or fraudulent purposes, compromise its security, submit deceptive information, infringe intellectual property rights, upload harmful software, interfere with its operation or misuse another person's information.
We may take reasonable and proportionate action to investigate and prevent misuse.
10. Automated Access and AI Agents
Automated systems, bots, scrapers and AI agents must not circumvent security controls, impersonate authorized users, interfere with the Services or obtain restricted information without authorization.
We may restrict harmful or unauthorized automated access where permitted by law.
11. Intellectual Property
YOLAAN ZONO's branding, original website content, design elements and other protected materials are owned by us or used with authorization. Product imagery, trademarks and descriptions may belong to manufacturers, suppliers or other rights holders.
Purchasing a product does not transfer ownership of intellectual property associated with that product.
Unauthorized reproduction, distribution or commercial use of protected material is prohibited, except where permitted by law or the relevant rights holder.
12. Customer Reviews and Feedback
By submitting a review or other feedback, you confirm that you have the necessary rights to share it and that your statements reflect your genuine experience or opinion.
You grant us a non-exclusive, worldwide, royalty-free licence to display and use submitted feedback for operating and promoting the Store, subject to applicable rights.
We may moderate reviews that are fraudulent, unlawful, abusive, misleading or otherwise violate reasonable community standards.
13. External Links and Service Providers
Our website may contain links to external websites or features operated by independent service providers. Those services may have separate terms and privacy practices.
Please review relevant third-party terms before using their services. The involvement of a service provider does not remove responsibilities that applicable law places on us.
14. Ecommerce Platform and Data Processing
Our online Store is hosted by Shopify. Its infrastructure supports ecommerce operations, customer transactions, security and related services.
When customers interact with the Store, Shopify may collect and process information concerning browsing activity, transactions and use of the Services. This information may support store operations, fraud prevention and enhanced services, including features informed by interactions across participating stores. Relevant information may be processed or shared with service providers in other countries.
Purchases made through YOLAAN ZONO are transactions with YOLAAN ZONO, rather than with the hosting provider.
Further information, including applicable customer privacy choices, is available in our Privacy Policy at https://yolaanzono.com/policies/privacy-policy.
15. Errors and Corrections
Despite reasonable efforts, website information may occasionally contain errors concerning prices, descriptions, availability, promotions or delivery estimates.
We may correct inaccuracies and contact affected customers to resolve an order where necessary and lawful.
If a paid order is cancelled because it cannot be fulfilled, we will issue the refund required by law.
16. Service Availability and Security
We may update, maintain or temporarily restrict the Services to address operational, technical or security requirements.
Although we take reasonable precautions, uninterrupted or error-free website availability cannot be guaranteed.
17. Warranties and Consumer Protections
We aim to provide products consistent with their descriptions and applicable quality and safety requirements.
Where product-specific warranties are offered, their conditions will be provided separately.
Website functionality and general informational content are provided subject to applicable law. Nothing in these Terms excludes mandatory warranties, statutory guarantees, consumer remedies or other non-waivable rights.
18. Limitation of Liability
To the extent permitted by applicable law, liability for indirect, remote or unforeseeable losses arising from use of the Services may be limited where legally enforceable.
Nothing in these Terms excludes liability that cannot lawfully be excluded, including liability for fraud or intentional misconduct, or limits mandatory consumer remedies.
19. Responsibility for Misuse
You may be responsible, to the extent permitted by law, for direct losses arising from your intentional unlawful conduct or material breach of these Terms.
This does not make you responsible for losses caused by our own wrongdoing or failure to meet non-waivable obligations.
20. Suspension and Termination
We may restrict or suspend account access where reasonably necessary to address serious security threats, fraud or unlawful misuse.
Any such action will be proportionate and subject to applicable law. Account suspension does not remove existing rights concerning accepted orders, refunds or personal information.
21. Changes to These Terms
We may revise these Terms to reflect operational changes, new services or legal requirements.
The updated Terms will be published on this page, with the revision date changed accordingly. Additional notice will be provided where required by law.
Changes do not retroactively remove rights relating to previously accepted orders.
22. Severability and Waiver
If any provision is found invalid or unenforceable, the remaining provisions will continue to apply to the extent legally permitted.
Failure to enforce a provision immediately does not necessarily constitute a permanent waiver of that provision.
23. Entire Agreement and Assignment
These Terms and the policies expressly referenced in them govern your use of the Store, subject to additional product-specific conditions and mandatory legal requirements.
Rights and obligations may be transferred where legally permitted, provided that existing customer protections remain unaffected.
24. Applicable Law and Disputes
These Terms are interpreted in accordance with the laws applicable to the relevant transaction.
Disputes may be referred to courts, consumer authorities or other bodies having lawful jurisdiction.
Nothing in these Terms prevents customers from exercising statutory rights or seeking remedies available under applicable law.
25. Contact Information
For questions about these Terms, your account or an order, please visit our Contact page:
https://yolaanzono.com/pages/contact
Additional business contact details are available at: